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Active Listening is a powerful tool and one we don’t use enough. Kate Morris looks at why it’s time to stop thinking about what we want to say and start listening – who knows, you might learn something… “Are you listening or waiting to speak?” This was...

What happens when an employee plucks up the courage to challenge a senior manager’s unsafe behaviour and is met with negativity, bordering on rude? Colin Hewson tells how a particularly negative safety conversation had surprising results. Recently, I was working with a small group in a client...