SOCIAL MEDIA, MEASUREMENT AND INSIGHT
Getting people to share learning, ideas and improvement opportunities is critical to developing a stronger culture – continuous improvement is a key hallmark of great culture.
‘Engage’ is your social network hub to capture, share and learn from conversations about safety, wellbeing or quality. Working in a similar fashion to successful social networks, such as Facebook or Twitter, our Engage software plays upon people’s instinctive desire to comment, express opinions and interact with one another online.
Where there are technology challenges, we can create high quality ‘Engage Stations’ to allow paper-based feedback, for the information to be later transferred onto Engage or other systems as appropriate.
Engage is like a window into your company’s culture in real time. It encourages open conversation between people who learn together, allowing you to discover hidden causes of unsafe behaviour before anyone gets hurt.
Oakwood Fuels – pioneers of Engage
As part of its culture change programme, Oakwood Fuels wanted its employees to see what everyone’s talking about in the workplace – their supervisor, operatives, safety managers and colleagues. The Engage software has been seen by the company as an important catalyst on their culture change journey and is motivating people to engage in meaningful conversations about safety.
“Engage sends a clear message – that if your peers take time to report safety issues, and they think it’s important, then maybe you should too. If I haven’t had a safety discussion in the week, I feel like I haven’t done my job properly. People can see that I’m recording safety discussions on our Engage system, so it makes it easier for me to ask them to do the same.”
Michael Sneath, General Manager at Oakwood Fuels
Good, concise Masterclass. Foundational to more in depth learning.
Very informative, helpful and enjoyable. Identified the need for QV to have external help.
Presenter put across the subject in an easy to understand form that I could link to my own industry.