The success of any kind of social movement is heavily dependent on the involvement of the right people. Natural connectors, enthusiastic and passionate individuals, they may be the leaders in your organisation, or both formal and informal leaders, or influencers.
By selecting the right people in your organisation and giving them the right skills and tools, they will help you to spread your message across the workforce, eventually creating a ‘tipping point’, leading to significant, lasting culture change.
We work with companies to coach their leaders, create steering groups and train ‘Champions’ to promote the safety or quality message throughout the company by engaging with employees.
The best mechanism we’ve found to make this engagement happen is to teach people the skills to have an effective safety or quality discussion – the kind of conversation that gets individuals to think differently about the job and risks they face. When done properly it’s a question based, active listening approach that has dramatic positive effects.
Creating Safety Leaders at Kier Group
In order to leave Kier with a sustainable process that they could own and deliver themselves, we trained internal experts at two levels to implement its culture change programme, Positive Safety Leadership:
We continued to support these Champions to teach managers to be more effective leaders through a change in mindset. Using our practical engagement process, SUSA (Safe and Unsafe Acts) – they improved the safety culture across the entire business (including sub-contractors) one conversation at a time.
Good, concise Masterclass. Foundational to more in depth learning.
Very informative, helpful and enjoyable. Identified the need for QV to have external help.
Presenter put across the subject in an easy to understand form that I could link to my own industry.