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When you get a frustratingly limited near miss report is it because the person reporting it didn’t want to give more detail or is it because you haven’t made it clear to them what you would like and why? Nick Wharton assists....

When persistent problems plague your organisation, talking your way out of the rut might seem like the least productive fix. Yet involving people in the process of improvement through conversation is a powerful way to rediscover what’s most important to your organisation’s success. David Jackson is...